Effective Date: [Effective Date — TBD]
Last Updated: [Last Updated Date — TBD]
Indy Septic Pros is operated by Kibira Ventures LLC, an Indiana limited liability company (“Kibira Ventures,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit indysepticpros.com, submit a service request, communicate with us, or otherwise use our website and related services.
Indy Septic Pros is a lead-generation and referral platform. We do not perform septic tank pumping, septic system inspection, or any other septic service. When you submit a request, we may share your information with one or more independent service providers that may contact you about your project. We may receive compensation for connecting users with service providers.
1. Information We Collect
We may collect information you provide directly, including:
- Name;
- Email address;
- Telephone number;
- Property address, city, ZIP code, or general project location;
- Septic system details you choose to share (approximate tank size, age of system, time since last pumping, access conditions, known issues);
- Requested service (routine pumping, inspection, emergency/backup service);
- Reason for request (routine maintenance, real estate transaction, backup or emergency, other);
- Project timing and other project details;
- Photographs, files, or other materials you upload;
- Communications, feedback, complaints, and support requests;
- Consent and preference records; and
- Any other information you choose to provide.
We may also collect information automatically, including IP address, browser type, device type, operating system, referring pages, pages viewed, links clicked, approximate location, cookie identifiers, form interactions, conversion events, website performance, security, and diagnostic information.
2. How We Use Information
We may use personal information to:
- Receive, evaluate, route, and respond to service requests;
- Match users with independent service providers;
- Share project information with selected service providers;
- Enable providers to contact users about requested services;
- Operate, maintain, secure, and improve the website;
- Communicate about requests, updates, or support;
- Verify submissions and reduce fraud, spam, and misuse;
- Measure website traffic, advertising performance, and lead quality;
- Maintain business and consent records;
- Enforce our Terms of Use;
- Investigate complaints or suspected violations;
- Comply with legal obligations; and
- Carry out other purposes disclosed when information is collected.
3. How We Disclose Information
A. Independent Service Providers. When you submit a service request, we may disclose your contact information, property location, septic system details you provided, requested service, project description, uploaded materials, and related information to one or more independent service providers selected for your request.
Independent service providers are separate businesses. Their handling of your information is governed by their own privacy practices and applicable law. Kibira Ventures does not control a provider’s independent use of information after it has been lawfully disclosed for your request.
B. Vendors and Business Partners. We may disclose information to vendors that support website hosting, forms, communications, analytics, advertising, security, customer relationship management, file storage, payment processing, and other business functions.
C. Business Transfers. We may disclose or transfer information in connection with a merger, financing, acquisition, sale of assets, reorganization, bankruptcy, or other business transaction.
D. Legal and Safety Purposes. We may disclose information when reasonably necessary to comply with law, protect rights or safety, prevent fraud or abuse, or enforce our agreements.
4. Compensation and Data Sharing
Kibira Ventures may receive fees or other compensation from service providers for leads, calls, introductions, advertising, listings, or related opportunities.
Depending on applicable law, disclosing personal information to service providers or advertising partners in exchange for money or another benefit may be treated as a “sale,” “sharing,” or use for targeted advertising.
Where required, you may request to opt out by contacting [Privacy Email — TBD] or using [Privacy Request Link — TBD].
5. Cookies, Analytics, and Advertising
We may use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember preferences, understand usage, diagnose errors, measure conversions, prevent fraud, and support advertising.
We may use Google Analytics 4 and other analytics or advertising tools. These providers may collect information through cookies and similar technologies according to their own privacy policies.
6. Communications
By submitting a request, you authorize Kibira Ventures and the independent service providers selected for your request to contact you by telephone, text message, and email about that request, subject to applicable law and the consent language shown at submission.
Message and data rates may apply. You may opt out of texts by replying STOP and unsubscribe from marketing emails using the provided link.
Separate consent may be required for prerecorded, artificial-voice, or automatically dialed marketing calls or texts.
7. Data Retention
We retain personal information for as long as reasonably necessary to process requests, maintain records, provide and improve services, resolve disputes, enforce agreements, comply with legal obligations, and protect against fraud and abuse.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Privacy Rights
Depending on your state of residence and applicable law, you may have rights to access, correct, delete, or obtain a copy of personal information, and to opt out of certain sales, sharing, targeted advertising, or profiling.
To submit a request, contact [Privacy Email — TBD] or use [Privacy Request Link — TBD]. We may need to verify your identity before completing a request.
10. Children’s Privacy
The website is intended for adults and property decision-makers. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
11. Third-Party Websites and Providers
The website may contain links to third-party websites or connect you with independent service providers. We are not responsible for the privacy, security, content, or conduct of third parties.
12. Regulatory and Educational Content
The website may contain general educational information about septic system maintenance and Indiana septic regulations. This information is general in nature, may not reflect your specific county’s requirements, and is not a substitute for guidance from your county health department or a licensed professional. See our Terms of Use for additional disclaimers.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version with a revised Last Updated date.
14. Contact Us
Kibira Ventures LLC
Operating Indy Septic Pros
[Mailing Address — TBD]
[City, State ZIP — TBD]
Email: [Privacy Email — TBD]
Website: indysepticpros.com
Notice: This document is a business launch draft and is not a substitute for advice from a licensed attorney. It should be reviewed against the website’s actual data flows, vendors, cookies, lead-routing model, communications practices, and states served before publication.